Application for Customer Support Talent Pool
We often hire for Customer Support roles — join our open talent pool if you’d like to be considered for future opportunities!
About us
MailerLite is one of the fastest-growing email marketing services. We help more than 1 million businesses around the world to keep in touch with their customers.
In order to do even bigger things, we need people in our team that are passionate and great at what they do. 🚀
Why MailerLite?
Wondering why we think you’ll love working at MailerLite? Here are 6 reasons!
You'll face different challenges every day
Unique questions and use cases will make you think, improve your knowledge and keep you engaged on a daily basis.
You'll grow, develop and evolve
We’re always looking for new, innovative ways to offer value to customers. You'll be learning constantly, and trying out new things.
You'll take ownership
We trust you to work independently and take complete responsibility for your tasks, from start to finish.
You’ll have experts on hand
Your teammates with a wide range of different expertise are there to help. We’re all about sharing and learning and we’d love for you to share your knowledge too!
You'll pick where you work
We embrace a remote-first culture, with a globally distributed team, empowering you to choose the environment where you’re most productive.
You'll have stability
We value a stable workplace! MailerLite has been thriving for over 10 years and our year-over-year growth continues to increase. Let’s grow together!
What we’re looking for
We are always looking for smart, empathetic Customer Support Managers to join our growing team and help us continue delivering exceptional customer experience to the users of our apps. They should be a fast-learning individual who thrives in a dynamic work environment, enjoy assisting others, are detail-oriented, and maintain a problem-solving attitude. 🚀
The top qualities we look for in customer support specialists
You’ll play a crucial role in representing MailerLite — you’ll be the voice of the company! That’s why we’re looking for sharp, empathetic people who can guide our users with kindness so they have the best experience possible.
Customer-centric
You’ll represent the company’s voice with empathy and enthusiasm reflecting our dedication to helping customers in need.
Solution-oriented
You want to go beyond answering inquiries and analyse customers’ unique needs to provide tailored, effective solutions.
Simplify customer success
You have a skill for simplifying complexities, allowing customers to focus on growing their businesses with confidence.
What you will work with
You will become an expert in all MailerLite products - MailerLite, Classic MailerLite, MailerCheck, and our iOS apps and respective admin tools
You will be answering customer queries via live chat (Intercom) and emails (HelpScout) about our products, their features, and how to make the best use of them
You will be providing guidance on the functionality of MailerLite integrations and our API solutions (e.g. WooCommerce, Shopify, WordPress, Stripe, etc.)
You will be identifying and reporting technical issues, bugs, and product improvements to the technical and product development teams
You will use Slack for internal communication and work closely with the rest of the MailerLite Support Team, Technical team, and Compliance and Deliverability team to contribute to a top-notch customer experience
What we expect from you
We're looking for smart, customer service-focused people to help our customers with daily issues by answering questions about features and integrations, creating newsletters, and managing subscribers. Moreover, you will review customer accounts to make sure they comply with our Anti-Spam Policy.
2+ years of customer support experience (Live chat + email support), preferably in SaaS
Fluency in speaking and writing in English (a secondary language is a plus!)
Tech savvy - good knowledge of DNS, API, HTML, WordPress, E-Commerce tools, and Email Marketing would be a BIG plus.
Outstanding attention to detail (if you apply, include the word lite somewhere in your application)
Experience with Intercom, HelpScout, and Slack would be a plus
You strongly resonate with MailerLite's values
Fast and independent thinker, quick learner, attentive to details, team player
Enjoys working in Customer Support as a career choice
Remote work experience
We are looking to fill the following shifts:
Sunday to Thursday
Tuesday to Saturday
Time zones available:
8am - 4pm CET
4pm - 12am CET
12am - 8am CET
What we offer
Remote-first culture with the team working remotely from all over the world
International health insurance provided with coverage in most countries. Monthly healthcare payout available in select countries where coverage is limited
Company-paid retreats. Once per year we gather for a week in an exotic location to work, learn and have fun together
31 days of vacation per year. We encourage you to unplug and recharge!
12 paid sick days for your physical and mental well-being, no doctor's note required. Parents can use them to care for their sick children
4 creative days. One paid day off per quarter to do something creative and fun
12 parental days per year. Enjoy one paid day off each month to treasure time with your children
Parental leave. Enjoy paid bonding time at 100% of your salary when welcoming a new child into your family through birth or adoption - 3 months of maternity and 1 month of paternity leave
Parenting budget of $1000. Celebrate the arrival of your little one, whether through childbirth or adoption, with a special gift from us
Joy Budget. Annual allowance to spend on what brings you joy, starting at $1,000 and increasing over time
MacBook and other tools that'll help you to do your job efficiently
For more information, visit our Hiring journey and FAQ pages.
Sound good?
Send us your application and we'll save it to our talent pool for future openings.