In this video, you'll learn how to manage your subscribers and sort them in segments and groups.
Navigate to Subscribers in the sidebar menu. Our filter system allows you to find the exact subscribers you are looking for by using the drop-down menu:
Active
Unsubscribed
Bounced
Spam complaints
Unconfirmed
All
Search or filter your subscribers by:
Email
Groups
Fields
Signup source
Signup date
Time zone
Campaigns
Automation workflows
Time Inactive
Stats
Used subscribers
At the top of the table, select All to highlight your entire list. Then click Actions.
This button will allow you to:
Add them to a group
Remove them from a group
Unsubscribe them
Delete their accounts from your list
Export CSV file
If you delete them, you will still be able to find their account in the search bar, however, they will not be added to any group, nor will they be used in your system.
If you would like to delete a subscriber from your list completely, click on the specific subscriber, use the Action button, and click Forget. This is the same function which you would use for GDPR, if someone wishes to exercise their right to be forgotten.
In the subscriber list, you can toggle the columns to show more details about your subscribers, such as their country, name or number of emails sent to them.
When viewing your filters, you can add another set of conditions. This is a dynamic filter, and this can be saved as a segment. A segment is a filter that is saved. You can click Save segment, rename it, and then either Create or Cancel.
To view all of your segments, select the Segments tab. Don’t worry - if you delete a segment you will not delete the subscribers within that segment. They will still be in their specific groups.
Next to each segment, click View to rename it. You can also sort by subscribers, open rates and click rates.
In the Groups tab, you can create a new group, or select an existing group, and click on Add subscribers.
In the Fields tab, you can set, delete or rename your custom fields. You can add a new custom field by selecting Add new field for subscribers’ birthdays, for example.
In the Stats tab, you can see stats from all of your subscribers, or you can select a specific group using the filter.
In the Clean up inactive tab, you can unsubscribe people who have not been active for the last 6 months. To do this, you simply click Unsubscribe.
For more information, check out our Help article on subscriber management.