Our commitment to security: Celebrating ISO/IEC 27001:2022 certification
Vinzor and Tania, Customer support
In a world where cyber threats are constantly evolving, businesses need to know they can trust the companies they work with. That’s why we’re excited to share a major milestone: we’ve achieved ISO/IEC 27001:2022 certification, the gold standard for information security management.
This certification demonstrates our commitment to protecting data, managing risks, and staying ahead of security challenges. It proves that our practices are both effective and set a high standard in the industry.
In this post, we’ll break down what this means for our customers, the key takeaways from the certification audit, and how this milestone strengthens the security and reliability of our services.
What is ISO/IEC 27001:2022?
ISO/IEC 27001:2022 is a globally recognized standard that helps businesses protect their sensitive data and manage security risks effectively.
It provides a structured framework for organizations to establish and maintain an information security management system (ISMS), ensuring compliance with regulatory requirements and industry best practices.
By following ISO/IEC 27001:2022, companies can strengthen their cybersecurity defenses through risk assessments, access controls, incident management, and continuous improvement.
Beyond security, achieving certification demonstrates a strong commitment to data protection, building trust with customers, partners, and stakeholders.
ISO/IEC 27001:2022 certification is more than just a compliance measure—it’s a strategic investment in safeguarding valuable information and maintaining a competitive edge.
Our security commitment to you
At MailerLite, security is a fundamental part of who we are. Earning ISO/IEC 27001:2022 certification is a reflection of our ongoing dedication to protecting the data entrusted to us.
We’ve built a culture where security is second nature. It’s embedded in our daily operations, decision-making, and the way we do business.
Going through the certification process has helped us take our security practices to the next level. We’ve strengthened our policies, enhanced our technology, and invested in ongoing training to ensure our team is always prepared for new challenges.
But it doesn’t stop here—security is a continuous journey. We’re committed to staying ahead of evolving threats and keeping our systems and data as safe as possible for our customers, partners, and team.
Recognizing our best practices
During the certification audit in MailerLite, the auditor outlined six key best practices that highlight our strong commitment to security and operational excellence.
First, it was noted that our ISMS documentation is well-structured and aligned with our business needs. Policies, responsibilities, and processes are clearly defined, covering all necessary aspects without unnecessary complexity. This ensures that security remains practical and effective across the organization.
Second, the auditor praised our backup and redundancy planning. They highlighted the detailed documentation of our Recovery Time Objective (RTO), Recovery Point Objective (RPO), and Maximum Tolerable Outage (MTO), recognizing our well-prepared approach to business continuity and disaster recovery.
Third, our HR processes stood out as well-organized and well-maintained. The auditor acknowledged our clear documentation, traceable training records, and data-driven approach to team education, reinforcing our commitment to security awareness at every level.
Fourth, the auditor commended our service development and maintenance process, noting the seamless collaboration between teams. They emphasized how well our security measures align with both compliance requirements and the company’s broader strategic goals.
Fifth, the auditor highlighted the expertise and proactive approach of our Site Reliability Engineering (SRE) team. Our security controls are meticulously organized, and our monitoring processes are exceptionally effective in identifying and mitigating potential threats before they escalate.
Finally, the auditor recognized our proactive stance on AI governance. They specifically pointed to our Artificial Intelligence Use Policy as a forward-thinking initiative that reflects our adaptability to emerging technologies while maintaining strong security controls.
These recognitions reinforce that security isn’t just a requirement for us—it’s an integral part of how we operate, continuously improve, and build trust with our customers, partners, and team.
Benefits to customers and partners
Earning ISO/IEC 27001:2022 certification isn’t just about security—it’s about trust. Our customers and partners can be confident that their data is protected by strong risk management, business continuity planning, and proactive security measures.
This also gives us a competitive edge. With clear processes, real-time monitoring, and a well-structured ISMS, we go beyond compliance to deliver a secure, reliable service that stands out in the market.
Most importantly, we’re future-ready. By continuously improving our security practices and adapting to new technologies, including AI governance, we stay ahead of evolving threats.
Our commitment to security means greater protection, stronger trust, and long-term peace of mind for everyone who relies on us.
Security is a journey, not a destination
Earning ISO/IEC 27001:2022 certification is a big achievement, but it’s just the start. Moving forward, we’re committed to continuous improvement—refining our security measures, strengthening team training, and staying ahead of evolving threats. Our proactive approach, especially in AI governance and business continuity, ensures we remain a trusted and future-ready partner.
This certification isn’t just about compliance—it’s about setting the bar higher. We’re excited for what’s ahead and remain dedicated to stronger security, deeper trust, and long-term success for our customers and stakeholders.
