I can't log in to my account

Here is a list of the most common reasons users get stuck on the wrong side of their account (and what to do):

Having trouble logging in? No worries! You can quickly reset your password here to get back into your account in no time.

Alternatively, you can follow the usual process by clicking Forgot your password on the login page in your password field:

1. Enter your login email address.

2. Complete the quick security check.

3. Hit Send.

You will receive further instructions in your inbox.

If the instructions aren’t in your inbox or spam/promotions folder, just head over to our Contact Us page and select Login and upgrade issues for support. Our team will be happy to help you reset your password.

If you're having trouble with your two-factor authentication (2FA), head over to our Contact Us page, select Login and upgrade issues, and our team will assist you in regaining access to your account.

You know your password and 2FA are fine, but you still can't log in? Here’s what to do:

1. Make sure you’re logging in from https://dashboard.mailerlite.com/.

2. Check for typos in your email address.

3. Ensure CAPS LOCK is not enabled.

4. Try using a different browser.

5. Reset your password.

If you no longer have access to the email linked to your account, just fill out our Contact form with both your new and previous email addresses. Our support team may provide additional instructions to help verify your new email, so we can get you back into your account.

After a year of account inactivity, your MailerLite account and data will be removed from our database. Closing inactive accounts and removing user data after 30 days is in compliance with data privacy best practices.

What happens when an account is closed?

When an account is closed, users will no longer be able to log in. The account and all associated data will be deleted 30 days after closure. This includes campaigns, contact lists, templates, credit card information, API keys, published landing pages or ads, and any other user data. Once deleted, the data is gone forever.

Deleting old data is an industry best practice that helps protect both user data and our systems. We notify all inactive accounts by sending an email 30 days before account closure to the addresses associated with the primary contact and owner profile.

If you are still having trouble logging in after trying the above steps, check MailerLite's support options.

Here is a list of the most common reasons users get stuck on the wrong side of their account (and what to do):

If you can’t remember your password, simply click the Forgot your password? button located in the password word field.

1. Enter your login email address.

2. Check I’m not a robot.

3. Click Send.

You will receive further instructions in your inbox.

If you don’t receive the reset instructions in your inbox, and it is not in your spam/promotions folder, then please contact us for further support. A member of our team can assist you in resetting your password.

If you are unable to recover your two-factor authentication (2FA), please contact us from your login email address for further assistance.

For more in-depth Google Authenticator 2FA instructions, we recommend checking out their resource center here.

You know your password and 2FA are fine, but you still can't log in? Here’s what to do:

1. Make sure you’re logging in from https://app.mailerlite.com/.

2. Check for typos in your email address.

3. Ensure CAPS LOCK is not enabled.

4. Try using a different browser.

5. Reset your password.

If you no longer have access to the email linked to your account, just fill out our Contact form with both your new and previous email addresses. Our support team may provide additional instructions to help verify your new email, so we can get you back into your account.

If you are still having trouble logging in after trying the above steps, check MailerLite's support options.